Frequently Asked Questions
How do I choose my sofa?
Start by measuring the available space, then check the dimensions of your chosen configuration on the product page. Also remember to measure your doors, hallways, staircases, and elevators.
Are the sofas modular?
Some models offer several configurations. The exact possibilities are indicated in the variants for each product.
How do I choose a color or configuration?
When several options are available, select the desired variant directly on the product page before adding it to your cart.
How is my sofa delivered?
The applicable terms and lead times are indicated on the store and during the checkout process. For compressed models, allow the sofa to gradually regain its shape after unpacking, according to the instructions provided with the product.
What are the delivery times?
The lead time currently announced for the store is 5 to 10 days. The information applicable to your order is that displayed before payment validation.
What happens if I wish to return my sofa?
In principle, you have a statutory period of 14 days from receipt to exercise your right of withdrawal, subject to the exceptions provided by regulations. For bulky products, direct return costs are borne by the customer. The estimated cost of the return depends in particular on the model, weight, volume, and collection address, and is communicated to you before the return is arranged.
How do I maintain my sofa?
To preserve its appearance, dust the upholstery regularly and use only products suitable for the fabric.
How do I contact KOKOON Paris?
For any questions regarding a product or an order, please use the KOKOON Paris Contact page.